Terms of use


Please read the following legal notice / terms and conditions of use (“Terms and Conditions of Use”) carefully before accessing the website of Crypto Finance AG and its subsidiaries (“CFinAG”). By accessing the website of CFinAG, you confirm that you have read and understood the Terms and Conditions of Use and agree to all of the terms set out herein. If you do not understand, or do not agree to any of the terms contained in the Terms and Conditions of Use, please exit the website of CFinAG.

Restricted access

The website of CFinAG must not be accessed by any person subject to a jurisdiction (e.g., due to that person’s nationality and/or place of residence) in which publication of the content of the website of CFinAG or access to it is prohibited for any reason. Persons to whom these restrictions apply are prohibited from accessing this website.

Feedback and complaints

At Crypto Finance, we value your satisfaction as a client or potential client. We strive to meet your expectations and we encourage you to provide us with your feedback or lodge a complaint, as we are committed to addressing and resolving any concerns you may have.

To ensure that your feedback or complaint is handled promptly and effectively, we offer the following channels of communication:

For direct and personalised assistance, we recommend reaching out to your designated contact person at Crypto Finance. They will be able to address your concerns and work towards finding a suitable solution.

You can also submit your feedback or complaint using the contact form available on our website. Alternatively, you may contact us by sending an email to complaints@crypto-finance.com.

Please provide the following information when reaching out:

  • Your contact details (name, email address, and phone number)
  • Your relationship to Crypto Finance (client, company representative, etc.)
  • Relevant information related to your complaint, including any supporting documentation or details that would assist us in understanding the issue.

If you prefer a written communication, you can send a letter directly to Crypto Finance. Please use the address provided in the contact section of our website.

We understand the importance of transparent and efficient complaint handling. Should you require further information about our complaints handling framework, feel free to request it in writing by contacting complaints@crypto-finance.com.

In the unlikely event that we are unable to reach a mutually agreeable solution through direct communication, you have the option to approach the Swiss Banking Ombudsman. The Swiss Banking Ombudsman is a neutral and independent information and mediation service provider. You can contact them using the following details:

Swiss Banking Ombudsman
Bahnhofplatz 9, PO Box
8021 Zurich, Switzerland

No offer

Information and opinions published on this website shall not be construed as any form of promotion, recommendation, inducement, offer, or solicitation to (i) purchase or sell any cryptocurrencies, (ii) transact any other business, or (iii) enter into any other legal transactions. Information and opinions published on this website are provided for information purposes only. Services described may not be suitable for you or may be unavailable.

No advice

Information and opinions published on this website do not constitute, nor are they intended to provide or be construed as investment advice, or any legal, tax, financial, or other advice. Such information and opinions should not be relied upon or used as a basis for decision-making. Please consult an expert in the appropriate field before deciding to take any specific action. No information contained on or accessed from the website of CFinAG should be construed as creating any contractual relationship between the providers of such information and website users.

No warranty

CFinAG has exercised the utmost care in compiling the information contained on this website. Information provided on this website is constantly updated and checked for accuracy. However, neither CFinAG nor its contracting partners makes any representation or warranty (whether express or implied) that any information published on the website of CFinAG is accurate, reliable, up-to-date, or complete. In particular, CFinAG is under no obligation whatsoever to update or remove outdated information or opinions from this website or to mark them as being outdated. The information and opinions contained on this website are subject to change at any time without notice.

Moreover, no warranty is given that this website will operate error free or without interruption, that any faults will be corrected, or that this website and servers from which information is accessible will be free of viruses, trojan horses, worms, software bombs, or other harmful components and programs, and CFinAG accepts no liability in respect thereof.

All information available on this website, including but not limited to financial market data, price data, reports, research, and other financial information is based on carefully selected sources that are deemed to be reliable. All information is provided to users on an “as is” and “as available” basis without any representation or warranty either express or implied as to quality, originality, non-infringement of intellectual property rights, or fitness for a particular purpose.

Risk Disclosure

Investing in cryptocurrencies entails risks. If you are not familiar with the risks, we kindly ask you to leave this website. If you understand the risks involved in investing in cryptocurrencies, you confirm that you are able to take these risks. Trading in cryptocurrencies bears the risk of total loss of the amount invested. Cryptocurrencies are very volatile and therefore may fluctuate extremely in a short period of time.

No liability

CFinAG gives no warranty that the information provided on its website is up-to-date, accurate or complete, and accepts no liability in respect thereof. CFinAG shall not be liable for any direct or indirect loss or damage, including but not limited to loss of profit, that may be suffered as a result of information provided on this website, or for any loss or damage resulting either directly or indirectly from use of this website and the information contained therein or from risks associated with the financial markets. CFinAG shall only be liable for loss or damage attributable to ordinary negligence if such loss or damage was foreseeable. Liability for consequential loss and loss of profit is hereby excluded.

No orders

The input fields on the website of CFinAG are not intended to be used for placing orders (e.g., orders for the purchase/sale of investment instruments) with CFinAG. CFinAG shall not execute any orders placed in this way or notify the sender accordingly, and no legally binding contract shall come into effect between the sender and CFinAG.

Intellectual property, copyright, and trade mark rights

All components of the website of CFinAG are protected by intellectual property laws and are the property of CFinAG or third parties. Users shall not acquire any rights, including rights in or to any software, trademarks or components of the CFinAG website, by downloading or printing any material from this website. Copyright notices and trademarks may not be changed or removed. Components of this website may not be reproduced in whole or in part in any manner or form (including electronic or printed form) without the prior written consent of CFinAG and unless full acknowledgement of the source is provided.

Users are not permitted to create hyperlinks or inline links from other websites to the website of CFinAG without the prior written consent of CFinAG.

Potential conflicts of interest

CFinAG, its directors or employees may have previously invested, may be currently investing, or may in future invest in cryptocurrencies in respect of which information or opinions are provided on the website of CFinAG. It is also possible that CFinAG has previously provided, is currently providing, or will in future provide services to the issuers of such cryptocurrencies. Furthermore, it is possible that employees or directors of CFinAG have previously performed, are currently performing, or will in future perform certain functions on behalf of the issuers of such cryptocurrencies.

Links to other websites

The website of CFinAG may contain links to the websites of other providers and information supplied by such providers (“External Links”). CFinAG provides links to external websites in addition to its own information solely with a view to enhancing user-friendliness and providing information to users. CFinAG has no control over the content of such external websites and accepts no responsibility or liability in respect of the accuracy, reliability, completeness, truth, or currency of such material or its fitness for a particular purpose. CFinAG excludes all liability, including but not limited to liability for any direct or indirect loss or damage or any consequences that may arise out of or in connection with the use of content on external websites. Although linked sites are carefully selected, CFinAG has no control over the content of such sites. Accordingly, CFinAG accepts no liability in respect of the content of External Links, including in particular any content that is altered after the link was created. CFinAG is not responsible for transferring such information, selecting the information sent or the recipients thereof, or altering any information provided. Such External Links are not automatically stored by CFinAG on a temporary basis due to the method used for creating and accessing links. Operators of websites accessible through the External Links are therefore solely responsible for the content of linked sites.

Moreover, CFinAG gives no warranty that such websites or the contents thereof do not or will not infringe any third-party copyright, trademark or other rights, or that such websites or the contents thereof are free of viruses or other harmful components. No warranty is given as to the authenticity of any documents available on the Internet.

Changes to the Terms and Conditions of Use

CFinAG reserves the right to change these Terms and Conditions of Use from time to time. Please read these Terms and Conditions of Use whenever you access the website of CFinAG to ensure that you agree to the terms of any amended version. If you do not understand, or do not agree with any of the terms contained in the Terms and Conditions of Use currently in effect, please exit the website of CFinAG.

Assignment and delegation

Both CFinAG and its legal successors and agents are entitled to rely on these Terms and Conditions of Use. CFinAG may assign any rights accruing to it under these Terms and Conditions of Use. CFinAG may also delegate its duties or assign any of its obligations under these Terms and Conditions to third parties.

Applicable law / place of jurisdiction

Access to and use of the website as well as the Terms and Conditions of Use shall be governed by and construed in accordance with Swiss law, with Zug as the place of jurisdiction.

Please also read our Privacy Policy, which explains how personal information you provide to us will be used.