Feedback and complaints

Feedback & Complaints

At Crypto Finance, we prioritise your satisfaction as a valued client or potential client. Our commitment is to provide products and services that align with your needs. However, we recognise that there may be instances where our efforts fall short of your expectations. We are dedicated to addressing and resolving any concerns you may have, and we encourage you to share your feedback, whether it’s criticism, suggestions, or praise.

Submitting a Feedback or Complaint

You can easily submit your feedback or complaint by using the form provided below:

Alternatively, you can contact us via email at complaints@crypto-finance.com.

For personalised assistance, your designated contact person at Crypto Finance is available to address your concerns and work towards finding a suitable solution.

If you prefer written communication, you can send a letter to the address provided in the contact section of our website.

To enhance communication, you have the option to provide the following information when reaching out:

Your contact details (name, email address, and phone number)
Your relationship to Crypto Finance (client, company representative, etc.)
Relevant information related to your complaint, including any supporting documentation or details that would assist us in understanding the issue.

However, submitting feedback anonymously is also an option.

Transparent and Efficient Handling

We take all feedback seriously and are committed to continuous improvement in our services and performance. Your input is invaluable in helping us tailor our offerings to better meet your needs. We understand the importance of transparent and efficient feedback and complaint handling.